simplisafe outdoor camera setup not working

If your camera is not recording or live streaming, there are three main factors you can check for: battery charge, connectivity, and environment. $61.00. Follow our step-by-step guide on how to install your new wireless outdoor security camera. During the setup process the camera looks for firmware updates and reports "Up to Date" but it running an out of date version Is there and issue on SimpliSafe's server side? All has been working well but in the last few weeks the outdoor camera does not record videos (Says No Video) or only records a few seconds. It can handle snow and rain and temperatures ranging from minus 20 degrees Fahrenheit to 113 degrees Fahrenheit. It's an incredible camera for an award-winning security system at a fair and honest price, as always. Tried 4 different battery packs. If they don't you may want to consider an extender, of i you have a mesh system, another point and or repositioning them. SimpliSafe outdoor camera user experience. If you are concerned about this delay or are experiencing a delay longer than 10 to 15 seconds, you can try the below steps to troubleshoot your cameras Wi-Fi and system connectivity, Move the Base Station closer to the camera, Ensure your Base Station is connected to Wi-Fi, Bring the camera and your internet router close together, If the Camera works in this position, there may have been too great a distance between the devices and you will need to install the camera closer to your internet router, You can also purchase a Wi-Fi extender to extend the range of your Wi-Fi. Third-party integrations. Here are several fast remedies you may do if you find yourself in this scenario. There are several internet complaints regarding peoples Simplisafe cameras not connecting to their WiFi, app, or network and constantly flashing yellow lights, but no thorough troubleshooting instructions. Amazon Alexa, IFTTT. If a restart does not work, you will need to do a camera reset to get it operating again. I will take any and all suggestions because all of my magic has failed. For me as an IT Engineer there is no reason why an Option cannot be added to the keypad in the event that the update does not work there should be an option to force an update. This is new, it use to work. Hello, I purchased an outdoor security camera but when I go to install the camera it says I need a Software update but the keypad, says it is up to date. Reset the camera and re-add to your system. If the camera still does not connect even when it is directly close to your router, you may be having WiFi connectivity difficulties; in this instance, try disconnecting other networked devices. Would love to chat with a SimpliSafe engineer instead of customer service. So what is the issue that is being resolved by simplisafe? 7 bids. Since the cameras interface with SimpliSafe via Wi-Fi and not the Gen-3 Base Station I suspect the problem exists on SimpliSafe's side of the equation. Aside from giving out useful information here, my hobbies include researching, listening to classical songs. Close All Background Apps. Why would one be running 1.4 if 1.7 is available, not to mention 1.9 "rolling out." $29.99$29.99. If the camera still does not connect when it is right next to your router, you may be experiencing Wi-Fi connectivity issues; in this case, you can try to troubleshoot your Wi-Fi connection. Then, choose Add New Camera. SimpliSafe App Not Working: Try These Troubleshooting Steps. Got my SS system in Nov. 2021. I purchased the power cord thinking it would help with the "waking" of the camera. But regarding that one that somehow isn't able to put out video - how far is it from the Base Station? SimpliSafe Outdoor Camera Wireless Security HD 2-way Talk & Listen NEW IN BOX. Out of stock. Watch the video. You can upgrade your plan at any time here if youd like to be able to see these videos in your timeline. The Outdoor Camera goes into a deep sleep to preserve battery life, and it can take a few seconds to wake. 1. $180.00. The SimpliCam indoor camera costs a mere $99, and the outdoor camera and Video Doorbell Pro are still decently priced at $169. If you do have a monitoring subscription and are not seeing videos from your Outdoor Camera in your timeline, youll need to ensure that Motion Events are On within Motion Detection settings: Delayed Live Streaming or Trouble Live Streaming, If the camera still does not connect when it is right next to your router, you may be experiencing Wi-Fi connectivity issues; in this case, you can try to, Camera Does Not Detect People, Even When They Are Close to the Camera (10 to 20 ft), Increase motion detection sensitivity in your. But then again, this means there's less technology to trip you up. Other key features of the SimpliSafe wireless outdoor security camera are its 80 dB siren . Motion detection Motion sensors are calibrated to detect the unique heat signature of . Check that your smartphone or tablet can connect to the internet. If a restart does not work, you will need to do a camera reset to get it operating again. Discussions around our indoor camera, also known as the SimpliCam, happen here. Both the WiFi network name and password are presently limited to 32 characters. Remove the battery cover on the bottom of the device using a Phillips-head screwdriver. If you are having problems with your camera (or if it doesnt work at all), check out this article to learn what to do in order to troubleshoot your SimpliSafe system. Video recordings are only available to users who are subscribed to select monitoring plans. If it is solid yellow, it is most likely downloading a firmware update. A power cycle on the SimpliSafe camera will ensure that any faults are removed, and it should be operational again in no time. Besides good Wi-Fi, your SimpliSafe outdoor security camera is also weather resistant. I suspect there might still be an issue with your WiFi network. If your SSID (wireless network name) and/or WiFi Password have recently changed, you must re-enter your password on your keypad. Keep the button pushed for 20 seconds to reset the device. If youve tried everything to reset your SimpliSafe camera and its still not working, then try unplugging it. SimpliSafe Outdoor Camera. It works great on the two interior and "another brand" exterior camera, but I'm still having issues with only the two exterior Simplisafe cameras. I've requested a call from our escalations team to see if we can get to the bottom of it. As far as my two outdoor cams, it is usually about 8 seconds from wake up to live streaming. 3. eufy Outdoor Camera System. SimpliCam. I'm a software engineer and am comfortable getting into the technical solutions with router and wifi settings. If you are unable to get the camera to operate, the first thing you should do is restart it, which will reboot everything on the camera. Check Price On Amazon. This is common soon after the initial installation. Even if you are reinstalling, you must choose Install Camera, Camera, and then the gear icon in the lower-left corner. Lastly, you can also talk to your Internet provider about upgrading your bandwidth. SimpliSafe Entry Sensor (Pack of 4) - Window and Door Protection - Compatible with The SimpliSafe Home Security System - Latest Gen. $49.99$49.99. Compatible USB adapter ( 5V, 7.5W+, 1.5A+, not included) A 2.4GHz network connection. Learn more about the SimpliSafe Outdoor Camera here: https://www.security.org/security-cameras/simplisafe-outdoor/We were heavily anticipating the SimpliSafe. Press and hold the reset button for about 20 seconds. And I do only just found up that you don't update the alarm automatically you send a . A 7/64 drill bit for mounting on brick, stucco or tile surfaces. In addition, all of these cameras are easy . Oh my gosh, the outdoor camera drives me insane. Thanks for your patience. It is IP65 rated for dust and water resistance. If youre experiencing issues with your SimpliSafe camera, consider buying a Wi-Fi extender. If the one on 1.4 is a newer unit, it might have just not been updated at all yet, caught between when we stopped sending out 1.7, but before 1.9. There is blinking blue leds, then there will be 7 red blinking leds then back to blue. The router or your device will automatically switch your device to whichever band has a better connection to your device. They assured me they will not send me anymore cameras so I will try a support call one more time but I am not confident. Tried installing the camera thru the app and it will not let me go past checking for a update. The base is up to date. When the light starts flashing, you know the camera is being reactivated. I just got 2 outdoor cameras, have them setup, latest firmware updates etc, everything appears to be working fine however during my tests I feel like I'm missing video. Heres how to fix it. It could be installed too far away from your WiFi network, or it might not have enough bandwidth on your WiFi. The Outdoor Camera's Two-Way Audio feature works with a simple tap of the speaker button, unlike the SimpliCam indoor camera where you hold the button while talking and release to hear. Our engineers are well aware of the delay, and are working on improvements in future firmware . New SimpliSafe Home Security System with Outdoor Camera Keypad Entry Sensors. SimpliSafe has the most comprehensive, reliable security system for homeowners that offers peace of mind. SimpliSafe Wireless Home Security System. Holding down the Outdoor Camera speaker button will not allow the . SimpliSafe Video Doorbell Pro. For example; i know the boundaries of what the camera can see, and I've tested walking into that boundary multiple times (from each direction, left, right and straight on approach), all of which towards the camera and then I spin around and go the opposite direction. I have yet to see a camera with a working video feed. To optimize battery life, SimpliSafe Outdoor Cameras enter a deep sleep mode when not in use. July 10, 2022 by Brett Gorman. SimpliSafe cameras are excellent in terms of connectivity, optimization, and dependability, and you can rely on them for the protection of your home, business, or any other location where you may wish to put them. After reviewing the key features offered on three DIY indoor cameras that cost at or under $100, SimpliSafe's . When the buttons lights begin to flash, you can deactivate it. The indoor camera uses a single power cord, the outdoor camera sits on an easy screw-in. @cbclarke what are the settings you have for each camera? SS has an excellent diagnostic tool for the Simplicams that they are working on (quickly it is hoped) to put into the Outdoor camera section of the phone apps. This will help the signal reach further and allow you to see better. Outdoor camera has ver.1.7.3.312. Installed the face and it lights up a white led, then chimes. After getting tired of charging it that often, I tried to remove the camera from the system and re-install it. I would suggest trying that camera at a much closer range to the Base Station, just to test it out. Evening - my Simplisafe system is otherwise working pretty well.the outdoor camera though is a notable exception. After rebooting the camera, it will resume normal operation and you will not encounter any further problems with it. or Best Offer. However, the keypad has said the software was up to date when I first installed it in July I think. Additional comment actions. Navigate to the SimpliSafe Home Security Apps main menu, then pick Camera. Power cycle the camera by removing the battery, re-inserting the battery and powering on. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. The power cord does NOT charge the battery. I've tested both within 15 feet of the base station and out to ~40 feet of the base station with no differences. $15.98 shipping. Just received my replacement doorbell cam. (In order to give more coverage, the SimpliSafe system is configured to work with 2.4 GHz WiFi networks. It's mostly not a bandwidth issue - though a higher latency in the connection might make it worse. From what you describe, we're dealing with a local/hardware issue in this case. Both are very responsive in my experience but I have no clue how quickly SS will improve the outdoor camera. You will be able to use the camera without any serious difficulties once the firmware has been updated and the camera has restarted. Isn't the base supposed to find a new outside camera as soon as you install the face after charging the battery? Can you Install SimpliSafe Doorbell without an Existing Doorbell or Chime? Base does nothing. Try power cycling your base station and reconnecting. Keep an eye on your home Watch live HD Video and audio 24/7 for free from your smartphone, tablet or computer. ugh great. The reset button does not help. If the camera operates in this location after restarting, the distance between the devices may have been too large, and you will need to place the camera closer to your internet router. But the number of notifications we received was off the charts. i mean it seems sort of worthless to me that I don't consistently see someone's face who approaches my house!! I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). But there is no video. After youve released the button, wait for the camera to finish resetting. I bought a new phone and it doorbell and camera installed instantly. So we had them send us an outdoor camera charging cable. As for the time to activate - I'm with you. View on SimpliSafe. Does Simplisafe Doorbell work with Google Home and Alexa? Allow it to rest for a minute or two after turning it off, then turn it back on. Sorry for the trouble you've been having. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi and start the stream. The SimpliSafe Mobile app. SimpliCam. Is there a setting I need to adjust? This button resets the camera and allows you to restart it. Let me be clear, all 4 of they cameras that I have tried DONT WORK for streaming video, all other functionalities of the camera work. Is there issues with the 1.9 firmware roll out? Discussions around our indoor camera, also known as the SimpliCam, happen here. Increase motion detection sensitivity in your camera settings Two-Way Audio Is Not Working. SimpliSafe Extra Outdoor Camera Battery Pack. Good luck and please post your outcome here if you get a chance. I am a Mechanical Engineer with years of experience working in the Security Industry. Discussions around our indoor camera, also known as the SimpliCam, happen here. @coffeeworks Simplisafe is working on making the cameras faster and, as mine are both connected to AC, the ability of the cameras to bypass waking up from the battery mode and just go to live streaming.Again, this is still being looked at but would make the outdoor cams start live streaming like the Simplicams in about 2 seconds. Does anyone else experience this? @coffeeworks Simplisafe is working on making the cameras faster and, as mine are both connected to AC, the ability of the cameras to bypass waking up from the battery mode and just go to live streaming. Simplisafe is keenly aware of the issue and is working to resolve it and make the outdoor camera operate as well, if not better, than the indoor camera. Check that your SSID is not concealed. The camera is connected to the wifi, the light is flashing blue, I can change the settings on the camera (like turn off the LED), I receive motion notifications from it, and it even reports good upload speed and signal strength when I run the connection check. Is there a way this issue can be escalated? @coffeeworks I have two cameras and yes, there is a slight recording delay, but I have not experienced it to a degree you have. I have contacted support through chat and phone call to no avail, each time they arrive at the same conclusion, "we need to replace your camera." This will force the camera to turn on and off which should help it reset. Ending Nov 1 at 8:57AM PDT 4d 7h. Yes i've already used that connection tool and I am well beyond the minimum specs for connectivity speed etc. Base does nothing. No, we haven't had any reports of any server issues lately. While the firmware is being upgraded, it will not react. Of course, SimpliSafe isn't the most advanced system out there it lacks certain features like a touchscreen keypad, extensive home automation integrations, and an outdoor camera. You can try to troubleshoot your Wi-Fi connection by following these steps. This is also the only band your SimpliSafe Camera can connect to your router. It does NOT help at all. A 140 ultra-wide field of view. Please note sometimes it is longer but most of the time, around 8 seconds. Most cameras I received are running a v1.7 version. The Outdoor Camera is optimized to detect motion when people walk parallel across its line of sight, as opposed to directly up to it. So, if your camera isnt responding, just click the power button to turn it off. What is strange is I was able to install the camera a few months ago with the same LG phone. No. Also, To troubleshoot, check that the power cable is plugged in and your home internet connection is functional. Your SimpliSafe camera should be able to detect motion after youve completed the factory reset. It is stuck at "low battery" and won't run, even though it's plugged in and the battery indicates charging. SimpliCam is a basic no-contract home security camera that can be used on its own or as part of a SimpliSafe home alarm system. I am still having the same problem of after I hook up all the doorbell wires, confirm the doorbell "dings", then I go to the app to set up the wifi like I have done with the other simplisafe camera I have in my . That said, you should use the recently released connection tool to see if your signal strength and speed meets SS's minimum specs. I can't see to find anything, i'm either missing video completely or there is some lag here from when motion is detected and video capture begins? $179.99 ea. No explanation why the disparity between the two. The same trick doesn't work for outdoor camera though. I charged the battery to 3 leds showing. Our experience with the SimpliSafe camera itself wasn't too bad. troubleshoot your Wi-Fi connection by following these steps. After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated the network to default setting, which live view will still work. Examine the color of your LED. StudioBucatini . Since I've tested the wifi strength and speed, and it's ok; other cameras adjacent are working, it's got to be the Simplisafe exterior cameras. Connect it to power using the in-box USB charging cable, If the three lights on the battery do not all light up, it is not fully charged, The Outdoor Camera charges fully in just 5 hours for a battery life up to 3 6 months, Ensure your battery is into the camera with the three metal dots lined up with the metal lines inside the camera and the tab facing out, Check to see if the lens of the camera is aligned with the speaker facing down and tightened fully. You should also check that the camera has the latest password for your network. If your two-way audio is not working, use the guided flow below to walk through the troubleshooting steps. Avotec also participates in affiliate programs with, Clickbank, CJ, ShareASale, and other sites. It's everything you need to keep your home and family safe. Overall, we were quite impressed with SimpliSafe in the DIY installation department. Plus, all these cameras are easy to install yourself. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Again, this is still being looked at but would make the outdoor cams start live streaming like the Simplicams in about 2 seconds. Tried installing the camera thru the app and it will not let me go past checking for a update. Tried re-connecting the camera. The Outdoor Cameras optimal temperature threshold is -4F to 122F. The SimpliSafe camera takes motion-activated recordings and works with the SimpliSafe safety sensor. We are compensated for referring traffic and business to these companies. This often occurs when there are too many applications running in the background of your phone. Your SimpliSafe Camera will not be able to connect . Once the camera has cooled back down, it will turn back on and resume functioning. Another thing to consider is that you may notice a solid yellow light on the camera after attempting to reset it. Plus digital zoom and full color vision at night, so nothing slips by undetected. The first one did not work so the company sent me another one. You can re-establish a connection with a simple reset: Unplug the base station. SimpliSafe cameras include a physical reset button, which should be sufficient to let you reset the camera. even a novice with networks knows if their alarm system is connected to the internet to be honest, no offence by the way. Check that your router is transmitting your network on a 2.4 GHz signal rather than a 5GHz frequency. Other faults within the camera may also need to be addressed. While these cameras are not too sophisticated and require no additional wiring other than the power source, there is a chance that your wiring is not functioning properly, causing your camera to not respond and no light to appear on the indication. A screwdriver for mounting on wood or vinyl surfaces. Can I Watch My SimpliSafe Camera On My Phone? The next version of the firmware is still rolling out - and as many have noted, it's a slower rollout than usual. SimpliSafe Video Doorbell Pro. This should take no longer than 10 minutes, and you must be patient during that period. Confirm or cancel alarms in seconds with Alarm Texts. Incomplete recordings are usually due to poor Wi-Fi connectivity. I have a brand new Outdoor Camera that I have been trying to get the live view (or any video) to work for a few weeks now. In order to test two-way audio, you should stand far away or in another room from the camera and have someone else stand near the camera. Is your SimpliSafe camera not connecting to WiFi or losing Wifi connection? This should be quite straightforward for you, and you won't have to do anything. Alerts you to trouble SimpliCam alerts you for free the instant it detects motion so you can see what's happening and take action. Outdoor Camera Video Not Working I have a brand new Outdoor Camera that I have been trying to get the live view (or any video) to work for a few weeks now. This process can take up to 10 seconds. $27.00 shipping. After all the work with the Router, it turns out there is an issue with Simplisafes' software with Android 6.0.1 and the LG phone I had. They sent us a new camera, same thing. Remove one battery for at least 10-15 seconds before putting it back in. This should be quite straightforward for you, and you wont have to do anything. This review is mainly about the Simplisafe Outdoor Camera, the included sensors work and operating just like the other home security systems, nothing is new and exciting about.First off, the good:1. From their support article, found by googling "reset simplisafe outdoor camera" without the quotes: You can also try hard-resetting your camera by pressing and holding the button for three seconds. SimpliSafe systems sometimes stop working after losing the cellular connection to the base station. After a year of monthly payments and costly hardware, is SimpliSafe liable for not providing the service it claimed it would provide? This light shows that the SimpliSafe cameras software is being updated. @coffeeworks The hope is the outdoor cams' performance will match that of the simplicam and doorbell pro. 24/7 Police, Fire & Medical Dispatch. In fact, the power cord is worthless. Plus you can use the SimpliSafe App to get 10% off future add-on devices while you're subscribed to Interactive Monitoring! Doorbell cam will not work. The PC Client cannot be used to set up a camera so there are no "Unfinished Setup" notices on the PC Client. Dual Band Router - Some routers will project both the 2.4 and the 5 GHz bands as one network. Trying to connect to a Plusnet router on 2.4GHz, just run the speed test on Wifi and getting 17.9mbps down and 15.5 up. You can also restart your camera by pressing and holding the reset button on the hub for 20 seconds. Holding down the Outdoor Camera speaker button will not allow the two-way audio to work properly. Update: I just timed my two outdoor cameras, front yard was 10 seconds, backyard 6 seconds. Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. Move one of the cameras to the same room as the WiFi router and test it out there to see if range is an issue. 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