airasia infant policy

An infant may travel provided he or she sits on an adult's lap. the Passenger has been violent to or threatened our staff or caused disturbance at our counter or has abused our staff whether physically or verbally or in our judgment, a Passenger is unfit to travel under the influence of alcohol or other substance; if the Government or other authorities prohibits the Passenger checking in or boarding the aircraft; Pregnancy up to 27 weeks (inclusive): the Passenger must sign our Limited Liability Statement, except for flight to/from the United States (if applicable) at the time of check-in to absolve us against any liabilities arising therefrom. Sign up for our free newsletter and get the latest news, insights, and money-saving tips. 5.7 Personal Data: Passenger shall acknowledge and agree that Passengers personal data has been given to us as well as to our group companies for the following purposes: For these purposes, by entering into the Conditions of Contract with us, a Passenger authorizes the recipients to retain and use his/her personal data and to transmit it to our own offices, our group companies offices, and Agents, third party business associates, government agencies, other carriers, and also the providers of the services mentioned above located in the point of destination, or the place of departure, transit or transfer. 9.5.3 Unused Checked Baggage: Passengers may not use the unused Checked Baggage of other passengers unless travelling on the same Itinerary. Liability for domestic travel and liability for international travel vary according to the respective law. Go to Manage My Booking and click on 'Manage' for the particular booking you want to add an infant to 2. 12.3 For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. In addition, infant seats are not allowed in the row directly in front of or directly behind an exit. 4.5 Currency: Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us. SeatGuru was created to help travelers choose the best seats and in-flight amenities. Where an ASR is purchased, we reserve our right to assign or reassign seats at any time, even after boarding of the aircraft. We will not be liable for Damage to Checked or Unchecked Baggage unless such Damage is caused by our negligence and such Baggage was within our control or custody. Thai AirAsia Infants Policy. However, you can pre-book the meals 24 hours prior to the scheduled time of departure or purchase them onboard. When you're on the airplane page, look for the Infant Amenity Icon. The following should be borne in mind when a child / infant is accompanied by other adults and not travelling with their parents. Operation of hearing aids and heart pacemakers is permitted. However, if the Booking is non-refundable, then no refunds will be provided unless otherwise specified in the Terms and Conditions of the Carriage. Original Malaysian Agency Enforcement Card (PDRM/SPRM/ATM), Original Birth Certificate (issued by the National Registration Department), Original Card issued by Ministry of Foreign Affairs Malaysia (Diplomatic/Non Diplomatic/Consular/International Organisation), Original Student Card (Foreigners) issued by the Immigration Department of Malaysia - together with original passport, Original Malaysian Parliament Identification Card, Original Police report - (valid within 24 hours only). You can change your flight anytime before 2 days from the scheduled departure. We are not responsible for providing the actual Flight. Read more. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of receipt of the Baggage. If you do not collect it within a reasonable time and the Baggage needs to be stored at our premises, we may charge a storage fee. A maximum of 1 infant is allowed per adult. 8.5.4 Medical condition and illness: Unless otherwise determined by us, Passengers with a medical condition / illnesses are required to produce a valid medical certificate dated no more than ten (10) days from the date of travel and sign a Limited Liability Statement upon check in. Bookings made under Malaysian Armed Forces and Government warrants; Passengers who have self-checked-in but need to reprint the boarding pass due to airport rules and regulations; Passengers with reduced mobility holding a valid Persons with Disability (OKU) card; Group bookings of 10 passengers and more; Young Passengers travelling alone (aged 12-16); Passengers affected by last minute schedule changes and flight cancellations; Passengers who perform seat upgrade and/or add-on purchases at the check-in counter. Any administrative fees and charges incurred by us shall be borne by the Passengers except where applicable laws apply. 8.5.2 Mobility Devices: We accept mobility devices (including battery-powered mobility devices) on our flights, subject to Article 8.5.5 below. Infant amenities vary by aircraft. Guests are allowed to carry the below items free of cost: Two (02) units of cabin baggage with a maximum collective weight of seven (07) kg (which would include Laptop and Personal items) Passengers traveling with an infant shall have an additional seven (07) kg of free cabin baggage allowance. Pregnancy between 28 weeks to 34 weeks (inclusive): the Passenger is required to submit an approved doctor's medical certificate required. Check-in via the airasia Superapp closes sixty (60) minutes prior to departure for short haul flights and four (4) hours prior to departure for long haul flights. This is only refundable if requested in writing within 6 months from the date of travel and the refund is subject to refund processing fees, where applicable. Only one (1) infant is allowed for one (1) adult. By clicking on the Purchase button, you are deemed to have read, understood, accepted and agreed to be bound by these Terms and Conditions, the. 5,000. International Return. AirAsia India, basis the Passenger's conduct inflight or at the airport, reserves the right to prohibit a Passenger from flying, until such time it may deem fit. With at least 17.5" of legroom, you will have more than enough space to stretch out. 5.3 Flight Change: Once a Booking Number has been issued, flight changes are subject to the following terms: 5.3.1 AirAsia India Domestic Flight: Inside of four (4) hours prior to the scheduled time of departure, no changes are allowed. 4.1 General: Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. "Ticket" means the Itinerary and includes the Electronic Ticket and Electronic Coupon issued by us or on our behalf and including the Conditions of Contract and notices contained in it. Passengers are not allowed to move to seats of higher value when onboard the aircraft without paying the additional charges. Strictly only Styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. In such case, we shall at our option and/or in line with applicable laws provide the following: 7.2.1 Boarding Boarding gate closes twenty (20) minutes prior to the scheduled time of departure. More information on Baggage | Checked baggage | Cabin baggage | Prohibited items | Mishandled baggage | Sports Equipment. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence. You will also be responsible for the cost of delivery, which we will incur to deliver the bag to the rightful owner. Air India BAGGAGE Allowance For Domestic & International Check the Air India Baggage Policy Air Indian Hand / Carry on Baggage Allowance Air India Carry On Summary 1 FREE Carry ON Baggage 1 FREE personal item - laptop, briefcase, handbag etc (Max Weight 4KG) Carry on max. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. This may be necessary for operational, safety or security reasons. Domestic flight and short haul flight: AK, FD, QZ, Z2 and I5. AirAsia may not be prepared to receive a request to take infants on its aircraft. 12.2 If as a result of your conduct we decide, in the exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion. 8.5.6 Travel with a companion: We may require a Passenger with reduced mobility/medical condition to travel with a companion if: 8.5.7 Seating: We will make reasonable seating accommodations for Passengers with specific requirements in accordance with applicable laws. it is essential for safety under applicable laws; the Passenger is unable to assist in his/her own evacuation from the aircraft due to a mobility restriction; or. A Passenger who has a communicable disease or condition that could be transmitted to the other Passengers in the cabin on the flight and that poses a direct threat (this includes: chicken pox, measles, mumps, rubella, tuberculosis and whooping cough) and the medical certificate must confirm that the communicable disease or condition is not infectious to the other Passengers in the cabin environment. 8.5.4.1 Flights to/from the United States (if applicable): Passengers shall only be required to produce a valid medical certificate dated no more than 10 days before the date of travel provided that they meet the following conditions: 8.5.5 Wheelchair: Passengers requiring a wheelchair service are requested to prebook the same at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time. Changing (includes upgrading), Canceling or Refund of Flight Booking, https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html, These terms and conditions (Terms and Conditions) shall govern the purchase of flights (Flight) on. : Unless required by applicable laws, etc., we shall make a refund on government taxes or charges imposed on air travel by the government, relevant authority or the airport operator as set forth in Article 4.2 only for reasons not specified in Article 11.3 or Article 11.4. Get reimbursed for one relative or one friend's return AirAsia flight and hotel accommodation expenses if you are hospitalized during your trip due to COVID-19 and their presence is required. The fee is non-refundable and non-transferable in all circumstances unless: (a) you are rerouted on to another flight under Article 10.2(a), but do not receive the excess baggage services that were purchased; (b) we have offered you a credit under Article 10.2(b) which includes the price paid for excess baggage services; or (c) we have offered you a refund under Article 10.2(c). This includes booster seats and other types of harnesses. International Routes: All passengers must possess valid original passports, valid visas, confirmed onward/return booking, where applicable, and meet the entry requirements for the final destination. There, you will see an icon for 'Manage Booking' - click on that and go to 'Guest and Contact details' and 'Add Infant' 3. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions. A flight change fee and fare difference where applicable will apply to flight changes outside of forty-eight (48) hours prior to the scheduled time of departure subject to the following conditions: 5.4 Promotional Fares: Article 5.3 regarding Flight Change rules and Article 5.5 regarding Name Change do not apply to certain selected promotional fares. You can use the baggage measurement gauges at the airport to determine if your cabin baggage fits our Airasia cabin baggage policy. 8.3 Unaccompanied Child: Children below age 12 will not be accepted for carriage unless they are accompanied by a person of at least 18 years of age. The flights are available for purchase by the general public, and all transactions on the Platform are completed, handled, processed and collected by us in Malaysia. Any Passenger checking in more than 2 pieces and/or the weight per a piece exceeds 20kg will be subject to an excess baggage charge at the Airport Check-in counters on the day of departure. Airasia infant baggage policy SOURCE: PIXABAY.COM Prams under the age of 2 years don't have any cabin baggage allowance, but those with 2 years and above have the same cabin baggage as mentioned above. Our baby was 7 and 8 months old at that time.The short flights were without a bassinet and we . "Booking Number" means the reference number you are given by us to identify each Booking made by you which is confirmed by us. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, fitness, merchantability, suitability, status or adequacy of any Flight listed or offered by the Airline under the Platform. They may not be as exciting as taking off, breathtaking views mid-flight and landing, but are important especially when you book your flights. Priority boarding will be given to Passengers holding a Zone 1 boarding pass. Valid passport with a minimum validity period of 6 (six) months. We do not accept any bookings or changes to inflight products or services within 24 hours from the scheduled flight departure time. However, these guests cannot accompany a child under 12 years old. Before your next Thai AirAsia flight, be sure to visit our guide on tailored infant accommodations. If your device does not have the labels noted above, you will not be allowed to use it during take-off, landing, and surface movements. "Airline Designator Code" means two-characters or three letters, which identify particular air carriers. carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or. "Connecting Time" means a time between the arrival of one flight to the departure of another flight for FLY-THRU flights which shall not be less than ninety (90) minutes and not more than six (6) hours apart. "Infant" means a Passenger below the age of 24 months at the date of commencement of travel. 100% of the paid amount is refunded if request is made over 91 days prior to the scheduled time of departure ; or, 90% of the paid amount is refunded if refund request is made between 61 and 90 days prior to the scheduled time of departure; or, 80% of the paid amount is refunded if the refund request is made between 31 and 60 days prior to the scheduled time of departure; or. 9.4 Delivery of Checked Baggage: Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. You are not allowed to book the Airline for any other third party. 2. "Route" means the flight from the airport at the point of origin to the airport at the point of destination. Please note that any name correction is subject to verification of supporting documents. For more information on each Airlines fare rules and conditions as well as the local laws, please contact our. "Terms & Conditions" means these Terms and Conditions of Carriage. 9.5.2 Baby buggies/pram, manual wheelchairs, mobility devices and walking frames: are carried free of charge provided these items are used by Passengers in the course of travelling and have been notified to us as required by these Terms and Conditions of Carriage. If any provision or term of any part of these Terms and Conditions or any other part of the Conditions of Contract is deemed to be invalid, illegal or unenforceable, it shall not affect the enforceability of any other provision of the Conditions of Contract. 4.6 Accuracy: All fares, prices, flight schedules, routes published, pre-booked products and services are correct at the time of publication and are subject to change at any time and from time to time without prior notice. In the event of any inconsistency between this terms and conditions with the Airlines terms and conditions, then this terms and conditions shall prevail but only to the extent of such inconsistency. 6.3 Travel Insurance: As our liability to you is limited, we recommend that you purchase travel insurance to cover: 6.4: Our Add-on services such as Xpress Baggage (baggage priority services), Extra Cabin Carry-on (additional weight for cabin baggage) or etc. We are not responsible for any illness, or disability, including death, attributable to your physical condition or for the aggravation of such condition. The number of infants is limited per flight due to safety regulations and as such, there may be a possibility that we may not be able to accommodate your request to carry infants with you. Compassionate Visit. The excess fee is non-refundable and non-transferable. 12.4 No smoking in any form including e-cigarettes is permitted on any of our flights. Anyone not complying with this requirement will be denied entry to the boarding area and/or removed from their flight and will no longer be permitted to travel with the Carrier for a period of no less than twelve (12)months from the date of such event. Domestic Routes: Adults are required to produce either one of the following documents in original for all domestic flights. One (1) Cabin Baggage: MUST NOT exceed the dimensions of 56cm (H) X 36cm (W) X 23cm (D). We have provided more information on the transportation of mobility devices on our Website https://support.airasia.com/s/article/How-will-my-wheelchair-mobility-device-be-transported?language=en_GB. Checked baggage fees are lowest during initial flight booking. You are, therefore, advised to purchase the necessary insurance for such items. 2.2 Change to Terms and Conditions of Carriage: Except as prohibited by applicable laws and keeping in mind the interest of safety, passenger convenience, economic conditions and operational matters, we may change these Terms and Conditions of Carriage, published fares, fees, charges, flight schedules, routes, pre booked products and services at any time and from time to time without prior notice. Therefore, the refund you receive equals the total amount you paid for the airline ticket less the applicable cancellation fee. Are pregnant or travelling with an infant 8 days old or below. 11.6 Right to Refuse Refund: Notwithstanding the previous provisions of this Article 11, we may refuse to grant a refund for Ticket in the event that: In case of a request for a refund based on Article 11.3 or Article 11.4, such request is filed more than thirty (30) days after the departure date indicated or recorded on the Ticket. Short-haul Economy Class . Only one (1) infant is allowed for one (1) adult. Overview; Planes & Seat Maps; Check-in; Baggage; Infants; Minors; Pets; Please refer to our Fee Schedule for details on all rates. A Passenger booked in the same Itinerary and who does not travel may not transfer their unused Checked Baggage weight to the other passenger(s) in the same Itinerary. Answer (1 of 2): Infants below the age of 2 years can't pre-book any checked baggage allowance. The flight itinerary is non-transferrable to any third party/parties. 5,000. The list of exempted passengers is as follows: The counter check-in service will strictly be for the exempted groups of passengers only. If your subsequent flight is delayed: i.e. We shall in no way be responsible for any issues, including but not limited to your inability to travel, as a result of your failure to fulfill such visa requirements and shall also not be liable to refund for your inability to travel due to any associated reasons thereto. : If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, or administering any medical care including paramedic services in cases of emergencies at ports of departure and arrival, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. Find out what it is like travelling with AirAsia during COVID-19 by reading their guidance and policies. Checked baggage fees apply. Call centre phone number in Malaysia is 600 85 8888 We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements. 4.7: Our fares are not inclusive of complimentary onboard meals and beverages. 16.1For an instant response 24hours a day and urgent assistance, please Chat with AVA. An infant fee will be charged for each infant and you can check the fee on AirAsia fees and charges page. Guests between the age of 16 to 17 years old on the day of departure may travel without completing any forms and will be treated as adults. You shall nevertheless bear such charges as and when they fall due prior to the scheduled time of departure.Please refer to our Fee Schedule for amounts on taxes, fees and surcharge/charges. To the extent any translated version of this Terms and Conditions conflicts with the English version, the English version shall prevail and be given full effect. Boarding Pass means the document that shall be issued to a passenger as evidence that you have checked-in for a flight. Unless otherwise specified, it includes both your Checked Baggage and Unchecked Baggage. If you are flying to or from the United States, checked baggage is available to pre-book by pieces: If you have purchased Value Pack or are flying on Premium Flex or Premium Flatbed, a checked baggage allowance will be included in your fare. Children over age 12 and under 16 will be accepted for carriage only if a parent or guardian signs a Limited Liability Statement upon check in. "Conditions of Contract" means those statements contained in or delivered with the Itinerary, identified as such and which incorporate by reference these Terms & Conditions of Carriage, notices available at our offices and check-in counters and on our Website and airasia Superapp. The fees for infants under the age of two (2) years (on the date of travel) but above eight (8) days old are provided for in the fee schedule. MUST FIT in the overhead storage compartment in the aircraft cabin. The guest(s) details for the Airline via the Platform shall follow details of the flight passenger(s). This Terms and Conditions was originally written in English. You will be required to produce appropriate identification at check-in. All prices and/or savings quoted for your inflight pre-booked products or services are correct at the time of booking. Malaysian children traveling to Sabah or Sarawak: Children under the age of 12 shall be allowed to board by producing the original birth certificates or identity cards or Adoption Certificates (such Adoption Certificate shall be as prescribed by the National Registration Department of Malaysia). No extra seats may be booked for infants and infants do not qualify for a free baggage allowance. Some more options will open - Flight Cancellation, Flight Reschedule, Double Payment, and Duplicate Booking. A YPTA is not considered an adult and cannot accompany a child under 12 years old. "Damage" includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by the Carrier incidental thereto. Please refer to our Fee Schedule for details on all rates. "Itinerary" means the document we issue to a Passenger that includes the Passenger's name, flight information, booking number, Conditions of Contract and notices. However, they cannot accompany a child under 12 years old. We do not accept any bookings or changes to the meal selections within 48 hours from the scheduled time of departure for flights to/and from the United States and Osaka and for all other flights within 24 hours from the scheduled time departure. Designed A FlySafe Ambassador Training that covers AirAsia's Safe Flying and Safe@Work policies and prepares Allstars to answer any safety-related guest queries. Children age 2 years and above will be given the same allocation of cabin baggage allowance as mentioned above. We reserve the right to revise the connecting times between FLY-THRU flights without prior advice due to airport restrictions imposed upon us by the airport operator and/or operational requirements. If in the case of Checked Baggage, a higher value is declared in writing pursuant to an excess valuation facility, our liability shall be limited to such higher declared value. 14.2 Limitation of actions: Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. For passengers traveling to/from the United States, the Passengers may purchase a maximum of 2 pieces at 20kg each which will be charged at a discounted rate if purchased at time of booking or up to 4 hours prior to the scheduled time of departure or at a full rate at the Airport Check-in counters. To make a booking for an infant, please select the number of infants traveling with you while creating your booking at www.airasia.com. Overview; Planes & Seat Maps; Check-in; Baggage; Infants; Minors; Self-check-in via the airasia Superapp closes sixty (60) minutes prior to departure for short haul flights and four (4) hours prior to departure for long haul flights. You agree and acknowledge that certain Flight on the Platform may be subject to the applicable visa requirements, which you shall be responsible to obtain. such action is necessary for reasons of safety or security; such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over; conduct, status, age, mental or physical condition of the Passenger and or the physical condition of checked/unchecked baggage is such: as to cause reasonable fear of harm, to other passengers or to our crew; or. Once you have completed your purchase, a booking confirmation will be sent to the email address provided by you during the booking process. Carrier means the air carrier issuing the ticket and all air carriers that carry or undertake to carry the Passenger and/or his or her baggage thereunder or perform or undertake to perform any other services related to such air carriage. If it is present, clicking on it will tell you what infant services are available on that airplane. 13.2 Notice of Baggage Liability Limitations: Liability for loss, delay or damage to baggage including any protruding parts of the baggage such as wheels, feet, straps, pull/telescoping handles, hangar hooks, loose flaps, zippers, pockets or other attached items is limited unless a higher value is declared in advance and additional charges are paid. All AirAsia passengers (except infants) are allowed to carry on board 2 pieces of cabin baggage comprising of either: Baggage Allowance. With this in mind, it is compulsory for all passengers to wear face masks throughout their journey through airports and inside the aircraft, with the exception of while consuming food and beverages. Our decision in relation to all aspects of the Platform and/or Flight is deemed final, binding, and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained. Children, aged 12 and above shall be required to produce their original birth certificates or identity cards. Passengers are advised to make prior arrangements for their mobility device to be shipped by freight/cargo separately if the mobility device (including battery powered wheelchairs) cannot fit through our aircraft cargo door (Dimensions: 140cm (length) x 140cm (width) x 100cm (height)), or cannot be carried on our aircraft due to any other local occupational health, safety and/or regulatory reasons.

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